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Frequently Asked Questions
Setting up your smart projector involves connecting it to a power source, selecting a suitable projection surface, connecting to Wi-Fi, and following the on-screen instructions to complete the initial setup. Detailed setup instructions are provided in the user manual.
Yes, you can connect your smart projector to external speakers via Bluetooth or using the audio out port (3.5mm or optical, depending on the model).
Our smart projectors are compatible with a wide range of devices, including smartphones, tablets, laptops, gaming consoles, and streaming devices. They support various input options such as HDMI, USB, and wireless casting.
Yes, our smart projectors come with pre-installed apps like Netflix, YouTube, Amazon Prime, and more. You can stream content directly from these apps using the projector’s built-in Wi-Fi.
To clean your smart projector, use a soft, dry cloth to wipe the exterior. For the lens, use a lens cleaning solution and a microfiber cloth. Ensure the projector is turned off and unplugged before cleaning. Regularly check and clean the air vents to prevent dust accumulation.
If your smart projector won’t turn on, ensure it is properly connected to a power source. Check the power cord and outlet. If it still doesn’t turn on, refer to the troubleshooting section in the user manual or contact our customer support for assistance.
Our smart projectors are available in various resolutions, including 720p (HD), 1080p (Full HD), and 4K Ultra HD. Please refer to the specific product model for detailed specifications.
We offer a standard 30 day warranty on all our smart projectors, covering manufacturing defects and malfunctions
Please see our customer contact page here.
We offer several delivery options including standard delivery, express delivery, and next-day delivery. Specific options and availability may vary based on your location and the items ordered. Please note some delivery options will be added to your purchase.
Yes however the customer is responsible for postage fees.
Yes however the customer is responsible for postage fees.
UK Orders are typically processed within 1-2 business days. Once processed, the dispatch time depends on the chosen delivery option. Standard delivery usually takes 3-5 business days, while express delivery can take 1-2 business days. International orders may take up to 15 working days.
You will receive an email confirmation with tracking information once your order has been dispatched. You can also track your order status through the chosen couriers website using the tracking number we provide you with.
If your order has not arrived within the expected delivery time, please check the tracking information provided. If you still need assistance, contact our customer support team, and we will help resolve the issue.
If you miss a delivery, the courier will usually leave a card with instructions on how to arrange a redelivery or where to collect your parcel. Alternatively, you can contact the courier directly using the tracking information provided.
If you need to change your delivery address after placing an order, please contact our customer support team as soon as possible. We will do our best to update your address before the order is dispatched.
We offer a 30-day return policy for unused and unopened items. To initiate a return, please contact our customer support team for a return authorization and further instructions.
Unfortunately, we do not deliver to PO Boxes or BFPO addresses at this time. Please provide a residential or business address for delivery.
If your app is not working or you get an error message, it is likely that the app may be out of date. Please delete your app and download the latest version on the devices play store.